Yesterday (10/16/2014), Millenicom sent out the following email to all of their customers:
We are announcing the acquisition by Verizon of the Millenicom customers who use their service. There should be no interruption with your Internet connection, they will be in contact with you regarding plan options.
Please accept our most sincere appreciation for the opportunity to be your Internet provider.
This is the 2nd Email that was sent out by Millenicom
This is to correct an earlier email that was sent to you regarding your service. Verizon Wireless, the carrier providing your wireless service, may be contacting you about options for your ongoing service. Going forward your relationship will be directly with Verizon Wireless. Millenicom will no longer have any role concerning your account and Millenicom does not now or will have any relationship with Verizon Wireless. Thank you and we apologize for any inconvenience this notice may cause.
3Gstore.com has been reselling Millenicom service for the last year and this comes as a shock and surprise to us as well as current Millenicom customers - we found out at the same time customers did! Over the past weekend, the owner of Millenicom contacted us and asked us to temporarily stop accepting new signups, as the company was in contract negotiations with Verizon. We obliged, assuming the issue would be resolved soon and that business would return to normal in a matter of days. Unfortunately, we now see that that is not the case.
We do not know how Verizon will transition Millenicom customers, and of course the biggest unknown is what “plan options” they will be offering - they could be the same, they could be better, they could be worse. We don’t know at this point.
We understand that this situation is enormously frustrating. If you purchased your Millenicom service from 3Gstore.com, we want to help as much as we can:
If you signed up for Millenicom service via 3Gstore in the last 30 days, you are welcome to return your equipment for a FULL refund (less shipping) including activation fees, with NO restocking fee.
If you have a package that is not yet received, you can reply to the email we sent you and we can recall the package, or simply refuse delivery and we will issue a refund when we receive it back.
For questions about your service plan billing and canceling future service, contact Millenicom at 1-800-996-1285 x1
For all 3Gstore customers that purchased in the last 30 days, we have emailed you this information and your options. To make it as easy as possible, just reply to the email and let us know what you would like to do and we will take care of you. Again, this was a shock to us just as much as it was to you and if we had any idea this was going to happen, we would not have continued to offer their service.
Thank you again to our loyal customers!
We will be posting updates to this story as more information becomes available, so bookmark this page to check back! If you are a previous or existing Millenicom customer, please leave your comments and thoughts below.
UPDATE 10/17/14 10:53am CST: We have compiled the questions we've heard from customers so far, along with any answers we have. Check back often as we'll continue to add more info as we have it!
QUESTION: What plans will Verizon be offering?
ANSWER: We do not know, and neither does Millenicom.
QUESTION: When will Verizon contact customers to discuss new plans?
ANSWER: We don't know for sure, but one customer reported that they asked Millenicom and were told that Verizon would be calling them by Monday (10/20).
QUESTION: How will Verizon get my info to contact me?
ANSWER: Millenicom has your contact info from when you first signed up - presumably they are passing that info along to Verizon as part of the acquisition.
QUESTION: This is the first I've heard of this! What should I do if I didn't get an email from Millenicom?
ANSWER: Contact Millenicom to make sure your contact info is up to date (maybe they have an old email address on file for you). You can find their contact info at http://millenicom.com/contact/
QUESTION: Will I have to buy new equipment if I decide to stay on with Verizon?
ANSWER: No! The equipment you've been using for your Millenicom 20GB 3G/4G plan will work with Verizon directly. You will NOT need to buy a new SIM/modem/hotspot.
Last Updated ( Saturday, 18 October 2014 )
Thursday, 16 October 2014
iPad Air 2 Uses New Apple SIM to Switch Between Carriers with Ease!
Good news for cellular iPad users! The new iPad Air 2, which goes on sale tomorrow, will come with Apple’s own semi-unlocked SIM card. The SIM will work with multiple US carriers including AT&T, Sprint, and T-Mobile.
Unfortunately, Verizon won’t be supported! Users who want Verizon service instead will likely need a CDMA model of the iPad. Of course, Sprint does support CDMA as well, but for some reason the Apple SIM won’t support Verizon’s.
Now, if you start with one carrier, you’ll have the option and ease to switch to another!
Last Updated ( Thursday, 16 October 2014 )
Thursday, 16 October 2014
3Gstore 'Fire Drill' Successful
Every few months, the 3Gstore warehouse team participates in what we call a 'Fire Drill'. This isn't a drill like we all had in school though. Instead, we test our backup internet connections to ensure that in the event of a real internet outage, we can still get online and have business as usual.
A little bit of background on the equipment we use for our intenret connectivity. The primary router that runs our entire warehouse is a Peplink Balance 380. This was chosen for a number of reasons to power our network. These include; multiple WAN connections for multiple primary and backup internet connections, enough power to meet the demands of all the devices on our network (50+ at minimum at any given time), SpeedFusion for unbreakable connectivity and VPN for remote employees, and excellent firewall and bandwidth monitoring options.
Connected to that Balance 380 we have 2 wired internet connections. One high speed cable which is the main connection. As a backup we have a second wired, slower speed, cable connection. And as a final failover, we have a Cradlepoint ARC MBR1400 on the Verizon network, providing high speed LTE connectivity. The Balance then has a Pepwave AP One providing WiFi to the entire warehouse.
To simulate our internet outages, we logged into the Balance 380 and manually disconneted both of our wired internet connections, leaving Verizon LTE as our ONLY source of intenret access for the entire warehouse. We ran the test (without letting employees in on it) from 8 a.m to 4 p.m. Our shipping department, activations, all of our VoIP phones, remote access to other devices, VPN to remote employees, etc. all had to be handled by a single LTE connection.
At the end of the day, we enabled again our wired internet connections and took a look at our data usage for the day. Because our LTE speeds are in the 20Mbps down and 10Mbps up range, we had enough bandwidth to run all our devices without anything suffering from low speeds.
The amount of data we used was certainly high for a cellular data plan, about 500 MB per hour. Compared to cable, this is definitely a high cost backup when you factor in data and possible overage charges. However, the cost of losing connectivity and our ability to run the business for the day is much greater.
For more information on how you can add multiple intenret connections for load balancing or failover, plus cellular as a main or backup connection, contact the experts at 3Gstore .
Last Updated ( Thursday, 16 October 2014 )
Wednesday, 15 October 2014
Samsung Demos 5G, at 7.5Gbps
Samsung Electrongs has just demonstrated a speed test of their still in devlopment 5G technology. Although the 5G specifications are not standardized yet, that isn't preventing a number of companies from early devlopment and testing. Samsung posted a video to their YouTube page showing this in action. It is important to remember this is all very early testing and won't necessarily reflect the end hardware that we'll have in our handsets, but more of a proof of concept.
The new 5G technology is using super high frequnecy 28Ghz signals to pack as much data as possible into the wireless signal. Comparatively, 4G LTE runs in the 700Mhz range making the jump very significant. What about building penetration and interference at such a high frequency? Even 5Ghz WiFi has issues getting through walls. Samsung has a 'Hybrid Adaptive Array Techology' that is supposed to improve the range of the signal to make up for this loss.
In the video below you'll see a stationary test hit 7.5Gbps, and a movent test hit 1244Mbps. Current LTE averages 6-12Mbps, with some peak speeds in the 50+ range where carriers are using multiple frequencies like Verizons XLTE or Sprint Spark. This means that 5G technology may be capable of data transfer many orders of magnitude faster than we see now.
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SimplyBonding is a hosting service that allows you to bond multiple internet connections into one super fast, super reliable, unbreakable connection with minimal equipment. Unlike failover or load balancing, a bonded connection takes multiple internet connections and COMBINES them. If you have 3 internet connections that are bonded together and one goes down, your connected devices and apps will never know there was a failure - even apps that maintain persistent connections!
We have created a live demonstration showing the unbreakable connectivity that SimplyBonding can bring to your home or office.
OVERLAND PARK, Kan.--(BUSINESS WIRE)--Sprint (NYSE: S) continues to keep its pledge to double the data compared to AT&T and Verizon1 at the same or lower price. Beginning Oct. 10, the Sprint® Business Share Plan will again double the data, now delivering 240GB to 800GB of data to business customers with 50 to 100 lines.
The latest promotion, running through Oct. 31, 2014, provides businesses double the data for $50 to $150 less per month than a similar promotion from AT&T. What’s more, Sprint will waive the $15 access charges for unlimited talk and text through the end of 2015 for customers who bring their number to Sprint and activate a phone. This new pricing promotion is available only through installment billing.
The limited time promotion builds on the recent launch of the Sprint Business Share Plans. The affordable new pricing plans challenge the high cost of doing business with wireless companies by offering large amounts of data and savings – with double the data at pricing that is equal or less than comparable plans offered by the competition.
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