Venturi Troubleshooting Guide |
| Sunday, 04 December 2005 | |
VENTURI TROUBLESHOOTINGThe Venturi compression software does not work. I get a V with a red X in my task tray. � When traveling / roaming the Venturi compression servers may not be able accessible from the network you are using. In this case Venturi will fall to bypass mode, displaying the V with the X through it and you will be able to browse web pages without compression. � This could also happen for other more rare reasons, such as the server being down or a temporary network issue making it unreachable, in these cases the compression software will automatically resume using the Venturi server as soon as its reachable. I can't load a specific page. You can try turning Venturi off to load a page that is causing a problem and then turn it back on to continue browsing. You do this by accessing the main user interface by right clicking on the "V" icon in the task tray and selecting "OFF". Right click on the "V" again and select "AUTO" ("ON" if configured for manual control), to turn it back on. When I establish a connection to my ISP or corporate network the "V" in my task tray does not spin. � This is normal. The Venturi compression software only spins the "V" when you are using the NationalAccess - BroadbandAccess, NationalAccess or Quick 2 Net (14.4 kbps) connection, since it has to be able to establish communication with the Venturi compression servers on the Verizon Wireless network. These servers are not accessible from the Internet, your corporate network or from Wi-Fi connections. � The "V" not spinning is also normal when using Virtual Private Networking (VPN) to connect to your corporate network as this prevents communication with the Venturi compression servers. I can no longer browse web pages when connected to any network after: � Installing AOL � Applying a Service Pack � Making any changes to my network configuration such as installing a Network card. Venturi uses a feature from Microsoft called Layered Service Provider (LSP). If changes are made to your network configuration it is necessary to uninstall and reinstall Venturi's LSP. You can uninstall Venturi from "Add/Remove" programs in Windows� control panel and then reinstall it to restore normal operation or you can follow the instructions below to just uninstall and reinstall Venturi's LSP: To uninstall Venturi's LSP: 1. Right click on your Start Menu and select "Explore" to open Windows Explorer. 2. Browse to C:Program FilesVenturi2SPI by doing the following: a. In the left pane of Windows Explorer click on "My Computer". b. In the right pane of Windows Explorer: 1. Click on your "C:" drive. 2. Double click on the "Program Files" folder. 3. Double click on the "Venturi2" folder. 4. Double click on the "SPI" folder. 3. Double click on "Uninstall Transparency". 4. Select "Start", "Shutdown", "Restart" to restart your PC. To re-install Venturi's LSP: Repeat the above instructions but in step 3, Double click on "Install Transparency". After installing Venturi or another application: I can no longer browse web pages connected to any network or I get a blue screen on start up. � Typically this is caused by an existing conflicting application that is using a feature from Microsoft called Layered Service Provider (LSP) sometimes also referred to as transparency. Venturi uses LSP by default but can be reconfigured to eliminate the use of LSP to resolve the conflict. � For more details see section on Explicit Proxy Settings in the Help section of VZAccess Manager on how to do this. When trying to use Venturi, I can't browse web pages wirelessly. 1. Uninstall Venturi from "Add/Remove" programs from Windows Control Panel. 2. "Start", "Shutdown", "Restart" your PC. 3. Verify you can browse web pages wirelessly, if not, and this is a corporate PC - look for a Winsock Proxy icon in Windows Control Panel or check with your network administrator to see if your company is using Winsock Proxy software on your PC. If this is the case, it must be turned off to access the Internet directly when connecting via the Verizon Wireless BroadbandAccess, NationalAccess or Quick 2 Net (14.4 kbps) connection. 4. If you can browse wirelessly with Venturi removed, there is probably a conflicting application on the PC using Microsoft's Layered Service Provider (LSP) technology. You can reinstall Venturi and then reconfigure it to eliminate the use of LSP to resolve the conflict. For more details see section on Explicit Proxy Settings on how to do this. I can't get Venturi to coexist with other applications I use. � This is vary rare but you also have the option of using the Venturi compression servers for improved web browsing in a clientless mode, eliminating the need to install the Venturi compression software on your PC. See section on Clientless Option in the Help section of VZAccess Manager on how to do this. I use a personal firewall and I am not sure what settings are required to allow Venturi to work. � VentC.exe should be granted permission to listen for data from the localhost and to send/receive data to the internet. VentC.exe listens on the following ports: TCP 8000, 8001, 9875 and UDP 8008. It connects to the Venturi server on UDP port 29301. � Ventcfg.exe should be granted permission to listen for data from the localhost and to send/receive data to the localhost. Ventcfg.exe listens on UDP port 8007. It communicates with VentC.exe on TCP port 9875. � With most personal firewalls controlling Internet access, you will only need to select yes, always, when prompted to allow VentC.exe to connect to the Internet. I changed my performance settings, but some pages do not appear to match my new settings. This can be caused by pages you may have in your browser's cache. Try clearing your cache by following the instructions below: � For Internet Explorer version 5.0, 5.5, 6.0: 1. On the "Tools" menu of the Internet Explorer toolbar, select "Internet Options". 2. Select the "General" tab. 3. In the "Temporary Internet files" area, select "Delete Files", then select "OK". 4. Click "OK" to close "Internet Options". � For Netscape version 4.7, 6.0, 7.0: 1. On the "Edit" menu of your Netscape toolbar, select "Preferences". 2. Select "Advanced" on the left, then select "Cache". 3. Select the "Clear Disk Cache" button and the "Clear Memory Cache" button. 4. Select "OK". Note: For any single page, you could do a forced refresh as described below instead of clearing the entire cache. This will refresh the page without it loading from the cache. Graphics on a page were compressed to the point I can't make them out. Other than changing the performance settings, how can I reload just one page with uncompressed graphics? You can always force a web page to load with uncompressed images by doing a forced refresh: � If using Internet Explorer this is accomplished by holding down the "Ctrl" key + "Alt" key + the "Shift" key and then clicking on the refresh icon. � If using Netscape, hold down the shift key and click on the "Reload" icon. I need additional help, or my problem is not listed. Where can I find additional help? � Visit www.venturiwireless.com/support.html � Contact Verizon Wireless: Wireless Data Technical Support 1-866-788-9387 Billing & Customer Service 1-800-256-4646 Related Articles: |
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| Last Updated ( Monday, 25 September 2006 ) |
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