| Thursday, 13 September 2007 | |
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Sprint
Worldwide
Tips for Traveling with the Blackberry 8830 / EVDO & GSM 
Here is our 2nd Tip on the BlackBerry 8830, our first was: BlackBerry 8830 Q & A About The New EVDO PDA
Before You Travel
þ
Activate Phone – Ensure phone is active; be
sure to place a call and initiate a data session from your device prior to
departure. Services must be
accessed on-network to be able to access while roaming. You will also need to be sure international
services are activated if not completed at time of purchase. Call 1-888-226-7212, option 2, to
request international capabilities.
þ
Insert SIM (if not already in device) - Your SIM
card should be preinstalled. If you need to reinstall your SIM card, please
follow the instructions below.
n
Press the battery cover release button, slide off the battery
cover, and remove the battery.
n
Hold the SIM card so that the metal contacts on the SIM card face down
and the cutoff corner points toward the lower-right corner of the BlackBerry®
device.
n
Slide the SIM card into the SIM card slot until it stops. 
þ
Check Coverage – www.sprint.com/international
n The BB-8830 will only work in 800/1900 CDMA and 900/1800 GSM; it will not work in 800
or 1900 GSM locations.
þ
Check Services & Features
n
Making Calls – Be sure you know how to dial prior to
leaving. When calling
country-to-country, dial the international access code, plus the country code,
plus the phone number.
-
CDMA Mode - When in a country with CMDA service you must first dial
the international access code. The
international access codes are listed on Sprint dotcom on the international
coverage page under the coverage map once a country is selected. (www.sprint.com/international) After the international access code you
will need to dial the country code (also listed on dotcom) for the country you
are calling then finally the number.
Example: Calling Sprint Worldwide Customer Care from Mexico dial 00
(access code for Mexico) 1 (Country code for US) then 817-698-4199 (customer
service), 00 1 817 698 4199.
- GSM Mode - While traveling
to a country with GSM service the + sign will be your new best friend. To call
back to the US from overseas, enter the phone number as +1 area code number. To
get the plus sign simply press and hold the zero key on your phone until the +
appears on the screen keypad display then 1 and the number. Example calling back to the US from the
UK: Dial “+” (automatically dials access code), then dial 1 (country code for
US) then the number you wish to reach,
+ 1 817 698 4199.
n Receiving
Calls – That is the easy part.
-
Your phone must be turned on.
-
No dialing changes are needed for your callers to reach you and
they will not pay anything extra.
-
Roaming rates apply to you only and not anyone who dials you.
n
Voicemail – You MUST know your voicemail passcode prior
to leaving the US. If the passcode
is unknown, it can be reset by going to Sprint.com:
-
Sign on to My Sprint Wireless Account (Manage)
-
Select “Account Management” from top of page, Click “My Personal
Information” from left menu
-
Select Voicemail Passcode and enter new information
n Data –
Must
be working in the US prior to travel.
-
Data features limited to web browsing & e-mail.
n Text Messaging
- Not available while roaming even though you may receive a welcome
message upon arrival in each country.
n
Emergency Services - The local equivalent for emergencies in
most countries is 112 which will be routed to the appropriate emergency
services. Please note that 112
works in many but NOT ALL COUNTRIES.
n
Periodic Phone Updates - The Blackberry 8830 comes with
the latest software and Preferred Roaming List (PRL) for voice roaming in over 35
CDMA countries and data roaming in Canada & Mexico. However Sprint will continue to launch
coverage in new countries for both Voice and Data. To ensure you will receive this new coverage it is always
best to call the dedicated international roaming care team prior to traveling
to a country with CDMA / EVDO service or go to a local retail store. They can ensure your account has the
newest PRL updates.
When
Traveling
þ
Set Your Global Roaming Options – Your phone will
automatically search for networks; however, it may be necessary for you to
manually select a network if data service is not offered on the network your
phone registers with or if you register on CDMA network and need data service
available via GPRS.
-
Click Manage Connections > Mobile Network Options
-
Select Network Mode and click the
trackball
-
Select an option and click the trackball:
-GSM to allow
connections to GSM networks only.
-1XEV to allow
connections to CDMA networks only.
-Global to
allow connections to available CDMA or GSM networks
-
Press and click Save to save the setting
n Note: Phone will not
work in the US in GSM mode.
þ
Accessing voicemail while in GSM areas
n Press and hold
the “+” key on your GSM Phone until a “+” appears on your phone display.
n Enter 1 plus
your PCS number (for example "+" 1-913-638-5555)
n When voicemail
answers, press "*" (star) and enter the voicemail pass code followed
by pound "#".
Note: Some carriers may
not support voicemail indicators.
It may be necessary to call your voicemail to see if you have any new
messages.
þ
Manually Selecting a Network – While traveling you may need to select a different carrier or technology to
be able to access data features. A
list of carriers that provide data services are available at www.sprint.com/international.
-
Click Manage Connections > Mobile Network Options.
-
Select Network Mode and click the trackball.
-
Select GSM to allow connections to GSM networks only.
-
Select Network Selection Mode and change to Manual. A list of available carriers will be
presented.
-
Select the carrier that offers data service according to the link
above.
Contacting Sprint Worldwide Customer Solutions
þ
From your Sprint Phone - +1-817-698-4199. This call will be free.
þ
From a landline phone - 1-817-698-4199. Access or connection fees may
apply. The toll free numbers below
can also be used to contact customer solutions from a landline phone in the
following countries.
n Barbados 1-888-226-7212
n Cayman Islands 1-888-226-7212
n China 00-1-800-713-0750
n France 0800-903200
n Germany 0800-180-0951
n Italy 800-787-986
n United Kingdom 0808-234-6616
Roaming Partners offering Voice/Data Service New carriers added monthly - -www.sprint.com/international
Country Carrier
800 / 1900 GSM Network – The BB-8830 will
not work in countries with GSM service in the 800 & 1900 frequencies. Customers will be able to access CDMA
voice service but not GPRS data in these countries. For customers to access data services in these countries
they must rent a GPRS device. **Japan - will not work with the BB-8830. A separate device will need to be purchased or rented.
Related Links:
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| Last Updated ( Thursday, 13 September 2007 ) |
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