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Purchasing a new phone and selecting all the options can bring up a lot of questions. EVDOinfo has the answers to the most common questions and concerns customers encounter in the selection and sign-up process. Q: Can you help me pick a phone?
Answer: Absolutely! 3Gstore is very knowledgeable about Sprint's available wireless devices and the various options they offer. The first step is to identify your needs: things like if you want a QWERTY keyboard, want to use an antenna, plan to use the phone as a modem, or want to use your phone as a music player.
We suggest that you peruse our list of available phones and PDAs so that we will be better able to make suggestions to you. You can email us at phones@3gstore.com and we will reply promptly with answers to your questions and appropriate recommendations.
Q: Aside from the cost of the phone, are there any other fees involved?
Answer: In addition to the cost of the device and the monthly charges, an activation fee ($36 if this is your first Sprint line or $26 if you are adding a new line to an existing account; $18 if it is an upgrade) will appear on your first monthly bill, and if you cancel your service before your contract has expired you will incur a cancelation fee of up to $200 (depending on how far into the contract you are). Additionally, if you have poor or no credit you may be required to pay a (refundable) deposit to set up your account. You are also responsible for shipping.
Q: I'm switching to Sprint from another carrier. Can I keep my phone number? Answer: In most cases, yes. When you place your order, simply let us know that you would like to keep your existing number and we will verify that you are eligible to port in your number with a new carrier. When you receive your new Sprint phone, you will call us with the account information for your existing phone (AT&T, Verizon, etc) and we will "port" in the number and activate your new phone. You are responsible for then calling your previous carrier to cancel the old service.
Please note that you must call 3Gstore to complete the port and activate your new Sprint phone once you receive it - activating your phone elsewhere (i.e. by calling Sprint customer service or taking it to a Sprint store) will void your eligibility for the discounted price you paid and you will be billed for the full retail price of the phone.
Q: Why do I have to give you my personal information (social security number, etc)? Answer: Sprint requires a credit check when setting up a new personal account. This is standard practice and all wireless providers require this when creating a new service contract. Credit is run through Equifax. Should you decide not to provide this information, Sprint may require a large deposit to open your Sprint account, as there will not be any reference for past credit history. Deposits depend on the customer's credit history and generally start at $100 per line which is typically returned by Sprint as a credit to account after one year of good payment history. Please note that omitting information can delay the processing of your order.
If you are setting up a business account you do NOT need to enter your personal information.
3Gstore values your privacy and ensures that your private information is never shared with anyone but Sprint's credit system. Our sites utilize advanced security validation (EV SSL) and this is just one of the many advantages to shopping at 3Gstore.com!
Q: I already have a Sprint account. Do I still need to provide all my personal information?
Answer: No. However, you will need to provide the EXACT name on the account (it is very important that you provide the correct name that is associated with your account. Please double-check to ensure that your Sprint account isn't under your maiden name, business name, etc), your Sprint mobile number and and account number, as well as your PIN number or your security question and answer so that we may add your new line of service.
Q: How long will it take to get my phone?
Answer: Sprint phones typically leave our warehouse 1-2 business days after you submit your order unless otherwise noted. Please note that if there are credit or payment problems, your shipment may be delayed!! Q: How do I know if there is coverage in my area? Answer: Before placing an order, make sure you check the coverage in your area with the Sprint coverage map. If you plan to use your phone as a modem or add a data service, adjust the map to make sure these services are available in your area as well.
Q: What time do Night and Weekend minutes start? Answer: Night minutes begin at 7:01pm and end at 5:59am. Weekend minutes begin at 7:01pm on Friday night and end Monday morning at 5:59. The only exception to this is the Basic Talk plan with 200 minutes - with this plan, night/weekend minutes begin at 9:01pm.
Q: If I'm upgrading or keeping my current number, will I still be able to use my existing phone while I wait for the new one to arrive?
Answer: Yes. We will ship your new phone unactivated, and once you receive it you will have to give us a call and we will switch your service onto the new device. Your old phone will then be inactive. Please note that you must call 3Gstore to activate your new Sprint phone once you receive it - activating your phone elsewhere (i.e. by calling Sprint customer service or taking it to a Sprint store) will void your eligibility for the discounted price you paid and you will be billed for the full retail price of the phone. Q: How does the Sprint deposit work?
Answer: If Sprint requests a deposit to set up your account, 3Gstore will contact you before moving forward. Once you approve the deposit,the credit card you provided at the time of your order will be charged the full Sprint deposit amount. After one year of active service, you will receive your full deposit back in form of credit to your Sprint Account. Q: Why do I need to create a 6-10 digit security PIN and security question?
Answer: For your protection, Sprint requires you to establish a 6-10 number digit PIN and security question/answer to be able to access your Sprint account. Your PIN cannot contain more than 3 consecutive numbers of a your social security number or tax ID number. Please write your PIN and security answer down in a safe place as you may need it in the future when contacting Sprint.
Q: What if I subscribe to a fraud-protection service like Life Lock?
Answer: If you have Life Lock, your order may be delayed due to the extra verification that will take place. After your order is submitted to Sprint credit, someone from Sprint's credit department will call the customer via the phone number that the customer provided to Life Lock. They will ask a series of questions (e.g., what year did you get your Mastercard, who is your car loan through, who is your home loan through, etc) to verify your identity; once confirmed, we will be notified that we can move forward with your order.
Q: Is there a "Free Trial Period"? Answer: Sprint provides a 30 day trial phones and service, but it is not "free". If you are not satisfied with Sprint's service, you can cancel within 30 days and not be subjected to Sprint's prorated early termination fee. Your shipping charges are non-refundable, and you may be charged for a partial month of service.
Q: Is there an "Early Termination Fee"? Answer: Sprint provides a 30 day trial during which you can cancel without incurring an ETF. After the first 30 days, any cancellation will result in an early termination fee that starts at $200 (pro-rated after four months have been completed).
Q: Does 3Gstore have a refund policy? Answer: All 'order options' invoiced by 3Gstore.com such as antennas, routers, amplifiers and repeaters will fall under our 14 day return policy.
Q: What will I be charged for today? Answer: You will be charged for the pre-rebate price of the device as well as any other items you add to your order, and shipping charges (see this page for more shipping information). If you purchase an antenna, router, or amplifier, you will automatically receive a discount at checkout! Q: How do I get my rebate? Answer: All rebate forms and information will be included in the box when you receive your order, and you can also download the forms here. It is your responsibility to submit the appropriate rebate forms and information to Sprint.
If you have any other questions, please feel free to contact us. We are available via Email, Live Chat and by phone at 866-3GSTORE - (866-347-8673)
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