Doing a Verizon ESN Swap Online

If you purchase a new Verizon phone or modem to replace an existing device and need to swap the service, you can do so online! Simply follow the below steps and your new device will be ready to use in no time.

Start by signing up or logging into My Account at http://www.verizonwireless.com using your login name and password:

Next, look under where it says "Quick Links" and click on "Activate My Phone":

This will bring up the Activate Phone page. Here you can select the phone line that you are changing and enter the Hex Number that is on the back of your new phone or EVDO card. The Hex number is also called your ESN and is made up of the letters A-F and digits 0-9. Enter it and then click submit. If it asks you for the "Reason for Change" you should select "Other":

Your next screen should look like this (except your phone number will be displayed):

That's it! You have just successfully switched or replaced your Verizon phone or EVDO card with a new one!