Verizon Takes Over Millenicom Customers
update 10/27/14: Verizon has begun contacting Millenicom customers. Read more here
On 10/16/2014, Millenicom sent out the following email to all of their customers
We are announcing the acquisition by Verizon of the Millenicom customers who use their service. There should be no interruption with your Internet connection, they will be in contact with you regarding plan options.
Please accept our most sincere appreciation for the opportunity to be your Internet provider.
They later sent out a second email:
This is to correct an earlier email that was sent to you regarding your service. Verizon Wireless, the carrier providing your wireless service, may be contacting you about options for your ongoing service. Going forward your relationship will be directly with Verizon Wireless. Millenicom will no longer have any role concerning your account and Millenicom does not now or will have any relationship with Verizon Wireless. Thank you and we apologize for any inconvenience this notice may cause.
3Gstore.com has been reselling Millenicom service for the last year and this comes as a shock and surprise to us as well as current Millenicom customers - we found out at the same time customers did! Over the past weekend, the owner of Millenicom contacted us and asked us to temporarily stop accepting new signups, as the company was in contract negotiations with Verizon. We obliged, assuming the issue would be resolved soon and that business would return to normal in a matter of days. Unfortunately, we now see that that is not the case.
We do not know how Verizon will transition Millenicom customers, and of course the biggest unknown is what “plan options” they will be offering - they could be the same, they could be better, they could be worse. There is speculation that Verizon will offer Millenicom a grandfathered plan with the same price and overage, but we don’t know at this point. SEE UPDATE ON PLANS BELOW.
We understand that this situation is enormously frustrating. If you purchased your Millenicom service from 3Gstore.com, we want to help as much as we can:
- If you signed up for Millenicom service via 3Gstore in the last 30 days, you are welcome to return your equipment for a FULL refund (less shipping) including activation fees, with NO restocking fee.
- If you have a package that is not yet received, you can reply to the email we sent you and we can recall the package, or simply refuse delivery and we will issue a refund when we receive it back.
- For questions about your service plan billing and canceling future service, contact Millenicom at 1-800-996-1285 x1
For all 3Gstore customers that purchased in the last 30 days, we have emailed you this information and your options. To make it as easy as possible, just reply to the email and let us know what you would like to do and we will take care of you. Again, this was a shock to us just as much as it was to you and if we had any idea this was going to happen, we would not have continued to offer their service.
Thank you again to our loyal customers!
We will be posting updates to this story as more information becomes available, so bookmark this page to check back! If you are a previous or existing Millenicom customer, please leave your comments and thoughts below.
UPDATE 10/17/14 10:53am CST: We have compiled the questions we've heard from customers so far, along with any answers we have. Check back often as we'll continue to add more info as we have it!
- QUESTION: What plans will Verizon be offering?
- ANSWER: We do not know, and neither does Millenicom. There has been speculation that Verizon will offer Millenicom customers a grandfathered plan that is the same price and data allowance as they had with Millenicom, but this is not confirmed. If you're on the fence about waiting to see what Verizon offers or canceling and returning your equipment, it may be wise to wait a few days to see what Verizon offers, since you've already paid through the end of October anyway and there's no risk in waiting.
- UPDATE 10/27: Verizon has begun contacting customers and offering a new plan: 20GB of data for $99.99/mo, plus taxes, with $8/GB overage. If you sign a 1-year contract, they will give you a $10 discount, bringing the monthly cost down to $89.99 (plus taxes). After the contract is up, the monthly fee will go back up to $99.99. You will not need new equipment nor a new SIM! This is good news for customers who were concerned that Verizon's offering would be significantly worse than what they had with Millenicom - there were no taxes or overage fees with Millenicom, but this offer is not too far off. You can call Verizon at 800-233-8974 to discuss getting set up.
- QUESTION: When will Verizon contact customers to discuss new plans?
- ANSWER: We don't know for sure, but one customer reported that they asked Millenicom and were told that Verizon would be calling them by Monday (10/20). Obviously, that hasn't happened. Since all Millenicom customers are paid through October 31, 2014, it would have to be before that date. As of 10/27, some customers have reported being contacted by Verizon and told to call 800-233-8974 to discuss their service by 11/8.
- QUESTION: How will Verizon get my info to contact me?
- ANSWER: Millenicom has your contact info from when you first signed up - presumably they are passing that info along to Verizon as part of the acquisition.
- QUESTION: This is the first I've heard of this! What should I do if I didn't get an email from Millenicom?
- ANSWER: Contact Millenicom to make sure your contact info is up to date (maybe they have an old email address on file for you). You can find their contact info at http://millenicom.com/contact/
- QUESTION: Will I have to buy new equipment if I decide to stay on with Verizon?
- ANSWER: No! The equipment you've been using for your Millenicom 20GB 3G/4G plan will work with Verizon directly. You will NOT need to buy a new modem/hotspot or SIM card.
- QUESTION: If I decide not to continue on with Verizon, do I need to cancel my service with Millenicom so I'm not billed again next month?
- ANSWER: We recommend contacting Millenicom to cancel your service, just in case. However, it is unlikely that Millenicom will be billing anyone again since they are no longer the service provider, and it is very unlikely that Verizon will be able to bill former Millenicom customers without speaking with them (they should not have anyone's payment information). Most likely, if you simply do not reply to Verizon about setting up an account with them once they contact you, they will eventually terminate your service and you will not have to worry about further charges. To be on the safe side, though, we recommend contacting Millenicom to request cancelation and keep a record of your contact attempt in the event that you have to dispute a future charge with your credit card company.
- QUESTION: Will my service stop working?
- ANSWER: Everyone is paid through October 31st. Per the latest news from customers who have been contacted by Verizon on 10/27, service will remain active through 11/8.
- QUESTION: Are there any other resources for more information?
- ANSWER: RV Mobile Internet has published a helpful article with everything they've heard and some alternative options: Millenicom Update - Still Waiting for Options