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Tuesday, 23 December 2008

Sprint SmartView Not Connecting With Mac OS X 10.5 (and Workaround) has reported that some of their customers have been experiencing issues with Sprint's SmartView software in Mac OS X 10.5.3 - 10.5.6. It appears that users who performed an upgrade install from Mac OS X 10.4 (Tiger) to OS X 10.5 (Leopard) are unable to connect using SmartView due an authentication issue with their software. We have seen reports that users of new MacBook Pros that come with 10.5.5 are also seeing this problem. We are seeing this issue with every current Sprint EVDO USB and ExpressCard (Compass 597, U720, 595U, EX720, 597E).

We hope to see Sprint fix this issue soon, but until that happens we are providing a workaround for the MAC/EVDO community.

Directions for Workaround
First, install latest version of Sprint Smartview
Next, insert your EVDO device (Expresscard or USB) into your Mac.
Next, you will need to create a new port for your Sprint device in Network Preferences.
Click the Plus (+) icon to create a new service.
Pull down on Interface and select your EVDO Modem from the list and click the Create button.

Next, configure your Sprint device to dial #777 (in the Telephone Number field).

Then, from Network Preferences, select the Sprint device, choose Advanced, and configure the Vendor & Model as pictured below (Vendor = Other, Model = EVDO Support) and click the OK Button.
Finally, Click the Apply Button

Now you can connect from the drop-down menu as pictured below. Once, you are connected, you will see a timer in your menu bar counting up for every second that you are connected.

Also, after you connect this way, you can launch Sprint Smartview and now it will work properly, so that you can see signal stength, use GPS, etc.

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Last Updated ( Tuesday, 23 December 2008 )
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