EVDOinfo Tip of the Week #2: Suspend Your Verizon/Sprint EVDO Service

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Monday, 20 April 2009

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Put Your Verizon or Sprint EVDO Service on Vacation

EVDO service from Sprint and Verizon typically requires a 1- or 2-year contract*, but not everyone needs EVDO service all the time. Many customers ask, "Is there a way to shut off my service and not pay for it when I'm not using it?" The answer is yes! Both Verizon and Sprint allow their customers to put their EVDO service on hold for a period of time so that you don't have to pay your $59.99 monthly fee while you're not using the service!

Verizon "Vacation Mode":

To suspend your Verizon EVDO service, simply call Verizon customer service at 800-922-0204 and tell them to put your account on "Vacation Mode". There will be a charge of $15 and then your account will be disabled. When you return from your vacation, call Verizon and enable your account (there is no charge for re-connecting). Verizon's "Vacation Mode" only lasts a maximum of 90 days (of course, you can reconnect sooner by calling). After 90 days, your account will automatically be turned back on. If you need to disable your account for longer than 90 days, you will have to call again after the first 90 days and ask the representative to extend the vacation; the maximum amount of time your account can be on "vacation" is two 90-day "Vacations" in one year.

The time that your service is disabled will NOT count towards your Verizon contract. For example, if you signed a 24-month agreement and you have 6 months left and then you go on a 1 month vacation, when you enable your account, you will still have 6 months left on your contract. Your contract time does not count down during vacation mode.

Sprint "Seasonal Standby":

Sprint calls their temporary suspension program "Seasonal Standby". Customers must have completed at least 3 months of their contract before Sprint will allow them to go on standby, and customers will be billed $8.99 per month while on standby. Sprint will allow a customer to be on standby for up to 3 months at a time, and your account will automatically be reconnected after 3 months (of course, you can reconect sooner by calling). After 3 months on "Seasonal Standby" Sprint requires customers to have active service for three months before allowing them to go back on standby, and you can only be on standby for a maximum of a total of 6 months out of a year. To activate "Seasonal Standby", call Sprint's customer service department at 888-211-4727.

Time spent on "Seasonal Standby" does not count towards your Sprint contract - once you reconnect, your contract will pick back up right where you left off when you put the service on standby.


*Verizon does offer month-to-month EVDO service, but since you have to buy the device at full retail price ($200-$300) it is actually more economical to sign up for a 2-year contract, receive a free or discounted modem, and pay the early termination fee later if you must get out of your contract.

Last Updated ( Thursday, 04 March 2010 )
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