3Gstore Tech Corner #1: Anti-Virus Software and Routers

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Tuesday, 09 February 2010
tech corner


 One of the many benefits to shopping at is the unrivaled technical support our tech team offers. The mobile broadband experts at 3Gstore have helped countless customers solve a wide variety of issues, and in our Tech Corner series we'll be featuring interesting problems our customers have called us for help with, the solutions our team provided, and some simple advice for you to avoid the same problem!


 3Gstore Tech Corner: Anti-Virus Software and Routers

The Problem: Tech support fielded a call from a Cradlepoint MBR1000 user who was unable to connect her computer to the router via neither WiFi nor ethernet. Her Sprint mobile broadband modem was working fine in her computer, but she could not connect to the router to set up her wireless network.

3Gstore's Solution: Since the modem was working well in the computer, tech support knew that the problem was with the communication between the computer and router. The tech support rep utilized a remote administration tool to access the customer's computer, and determined that she had the AVG anti-virus program running. Anti-virus programs can definitely be useful, but they can also interfere with your wireless connections! The tech rep disabled the AVG program, helped the customer set up the recommended security settings on the router, showed her how to connect to the router via WiFi, and she was ready to share her mobile broadband connection with all her computers!

Our Advice: If you're using anti-virus software and you're having trouble connecting your computer to your router, disable the anti-virus software. This will often eliminate the problem and you'll be able to get your wireless connection set up. Once your router is set up, you can turn the anti-virus program back on (you'll need to restart your computer for the changes to take effect).


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Last Updated ( Thursday, 11 February 2010 )
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