Level 3 Outage and Service Issues

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Tuesday, 04 October 2016

Level3 Outage and Service Issues

Level3 (Level 3), a nationwide telecommunications company who provides tier 1 networking services to major ISPs and business, is experiencing outages and services issues today. Many companies who use Level 3 services are reporting issues with communication to their services and customers.

Companies like Digium and Paylocity seem to be effected at this point, with Paylocity issuing an e-mail that states:

Dear Paylocity Client:

You may have experienced a busy tone when trying to call our number. We are actively working with our phone vendor, Level3, who is currently experiencing a nationwide outage, which is also impacting other companies across the nation. While we work with our vendor to rectify this situation, you may still reach your Paylocity Account Manager by email at If you would like us to call you, please send us an email and we will reach out to you.

We apologize for this inconvenience and we will provide an update within one hour or as soon as we learn more.

Thank you.

Down detector has seen a massive spike in Level 3 complaints this morning as well, with outages accross the US. We'll update this article as we learn more!

UPDATE: Level3 has acknowleded the issue on their social media sites. "We're aware of a situation impacting voice svcs. Our team is working to ID cause. We will provide updates as more info is available."

Twitter users have stated that the entire east coast is down, and reports are coming in that a fiber was cut.

Last Updated ( Tuesday, 04 October 2016 )
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