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Sierra Wireless and SureCall Win July 2017 Support Award for Return and Support Stats

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Monday, 07 August 2017

Sierra Wireless and SureCall Win July 2017 Support Award for Return and Support Stats

3Gstore will be publishing monthly winners for RMA (return) and support status. The winner is based on RMA%, which is the total number of returns for the manufacturer in the month, as well as the average support call duration. It is important to note that the RMA column includes returns on products that we list on Amazon, which typically have a higher return rate, and not all manufacturers are sold on Amazon. Antennas typically have lower support calls and RMAs because they are as simple to install vs a router which requires configuration as well.

This Months Winners are Sierra Wireless (Router Category) and SureCall (Booster Category)!

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We should be clear that an RMA to 3Gstore IS NOT the same as an RMA to the manufacturer. Manufacturers typically see RMAs for broken hardware, 3Gstore could see returns because customer’s SIM didn’t work or thought the router was too big. So, a return to 3Gstore doesn’t really indicate that the hardware was faulty.



Last Updated ( Monday, 07 August 2017 )
 
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